Frequently Asked Questions
We have a great collection of mugs from a 90ml espresso cups to a 1,300ml giant mug. We have mugs of different shapes and colours to match your event’s theme. Apart from coffee mugs, we do have soup mugs, cups and saucers, coin boxes, plates and bowls which are made from ceramic. We have also a collection of glasses like single and double walled mugs for coffee and juices and cute little shot glasses
You can design your mugs using design tools like Adobe Illustrator or Photoshop. Jpeg files need to have a resolution of 300dpi for better print result. You can send us your by email – sales@mymug.com.my or WhatsApp – +6012 6759622
You can choose your favourite mug from our website or catalogue and you can get an immedite quote if you register in our website – https://mymug.com.my/my-account/ or you can WhatsApp your requirements with your design and you will received a quote within 30 minutes. If you are agreeable with our quotation, we will give you a mock-up based on your design and mug.
With your approval of the mock-up we will produce a pre-production sample for you to check your actual design on the mug within 3 working days. Without any changes to the artwork, the mass production will take 7 working days.
Free delivery within Klang Valley for orders above RM2,000. For outstation customers, we will deliver to your designated transport/ courier partners within Klang Valley.
Orders of less than RM2,000 can collect your goods from our Kepong Office.
We stand by the quality of our products. Should the production items you received differ from your approved pre-production sample, we shall either, replace, repair or refund the affected items.
All our mugs come with batik gift box but if you have special gift boxes, you can send us your gift wrappers or gift boxesand we are able to assist to gift wrap with additional cost.
– Information on any additional services like gift wrapping or adding personalized messages to orders.
Payment is 40% deposit before pre-production sampling.
Balance payment has to be paid before delivery.
We accept bank transfers only.
We do have discounts for certain mugs which are good quality but low stock level and we do not intend to produce new ones.
Taking good care of ceramic mugs and plates can help keep them looking great for years to come. Here are some tips:
- Hand Wash When Possible: While many ceramic items are dishwasher safe, hand washing with mild detergent and warm water can be gentler on the glaze and decorations.
- Avoid Abrasive Cleaners: Use soft sponges or cloths to clean ceramic items. Avoid using steel wool or other abrasive materials that can scratch the surface.
- Handle with Care: Ceramic items can chip or crack if dropped or subjected to sudden temperature changes. Avoid stacking heavy items on top of them and handle them gently.
- Do Not Soak: Avoid soaking ceramic dishes for long periods, as water can sometimes seep into any cracks or imperfections, weakening the item over time.
- Microwave and Oven Use: Check if your ceramic mugs and plates are microwave or oven safe before use. Sudden temperature changes, like moving directly from the fridge to the oven, can cause thermal shock and cracking.
- Store Properly: Store plates and mugs separately to avoid scratching. Use plate separators or cloth in between stacked items.
- Remove Stains with Baking Soda: For stubborn stains, make a paste using baking soda and water, gently scrub, and rinse thoroughly.
Our ceramic mugs are made from porcelain, stoneware or synthetic bone china. Enamel mugs are made from stainless steel.
Although our mugs are dishwasher and microwave safe except those printed with shinning gold which contained gold dust, its advisable to use handwashing with mild detergents.
Yes. You can order mugs for your event. You will receive your mugs punctually for your event.
In the unfortunate event that you have to cancel your order, we will charge you for what we have processed until the time we received your written cancellation message. All charges will be submitted to you with proof of processing.
If your order is less than 200pcs, we can deliver in 48 hours using our heatpress or sublimation mugs
Ceramic and glass mugs are made from clay and sand. They are reusable and more sustainable than disposable cups which can only use once.
All damaged items will have to be reported with clear pictures indicating the damages. We will assess if the damages are after delivery damages or manufacturing defects. We are not responsible for damages after we have delivered to our customers whereas if the defects are due to our manufacturing defect, we shall either replace, repair or refund the items at the cost we have quoted.
We do have a physical office at No. 27, Jalan 12/32b, Tsi Business & Industrial Park, Kepong 52100 Wilayah Persekutuan Kuala Lumpur, Malaysia
You can get in touch with us by email – sales@mymug.com.my or WhatsApp – +6012 6759622
Yes. We will send you a Google review hyperlink for you to review our products and sales service.