about us

Ceramic Mugs  is one of the most popular choices for corporate gifts, promote your brand or spread the word about your company to hundreds or thousands of existing clients or potential customers with one of our wide range of innovative ceramic tableware, tailored to your needs. These top-quality ceramic mugs come in different colors and sizes and will continue to promote your business for a long time to come.

At MyMug, we want to extend our tradition of raising the expectation of what people expect from the ceramic products they use to eat and drink every day. We will focus on creating high-quality, functional, and innovative products that will not only promote your business but also in delighting the recipients each time they use it.

Our Story

……..began in 1991 on our kitchen table trying out our first screen print decal. Without any ceramic experience and limited capital, we dreamt of carving a niche in the ceramic industry. From 2 employees we rapidly scaled because of our localized production and product quality and gradually, we brought in state-of-the-art kiln to support our orders.

Fast forward 30 years, MyMug Malaysia has produced millions of ceramic mugs and plates to our corporate and hospitality clients. As we strive to be the leading ceramic tableware producer in Malaysia, we shall continue to provide quality products and the very best customer experience for Malaysia.

Our Mission

MyMug Malaysia is committed to deliver food-safe quality ceramic products with custom designs backed by exceptional customer services and meeting your budget and expectations.

Why MyMug?

MyMug Malaysia offers a complete solution of personalized design of ceramic tableware as corporate gifts or food service wares by:

1 – QUALITY PRODUCTS – Since 1991, we have been in ceramic tableware decoration and we have been producing consistent quality wares which comes with food-safe quality, lasting prints that doesn’t fade and microwave safe.

2 – READY STOCK – We carry ready stock of blanks from our catalogue to quicken the production lead time.

3 – VARIETY – Our stock consists of a wide variety of ceramic table wares and accessories in different sizes, shapes and colours to match any theme or event that you need.

4 – RAPID QUOTE – You can get an instant quote from our website but for more sophisticated designs that you need a confirmed quote, you can reach us via:

Email:sales@mymug.com.my

WhatsApp: +60126759622

You will get a quote within 60 minutes.

5 – ARTWORK STUDIO – We offer artwork services to amend your existing artwork, add additional details or redraw your logo into a print-ready format.

6 – IN-HOUSE PRODUCTION – Production are based in-house from printing of decals to kiln firing to ensure consistent quality.

7 – PACKAGING – We provide individual gift packaging in corrugated boxes to prevent breakages and we are able to arrange for custom print packaging boxes when there is a need.

8 – PROMPT DELIVERY -Our standard delivery lead time is fixed in our quotation copy but you can always request for an earlier date if you need one.

9 – TRANSPORT: We charge a minimum transport charge for small orders but for bigger orders, our transport charges are free-of-charge.

10 – AFTER SALES-SERVICE – Our commitment to your order goes beyond our deliveries. We do not close your order until you have confirmed that our products received are satisfactory.

Since the day MyMug begins in 1991, we aspire to provide you a lasting quality and value in our products and a wonderful customer experience every time our paths crossed.

Frequently Asked Questions

We have a great collection of mugs from a 90ml espresso cups to a 1,300ml giant mug. We have mugs of different shapes and colours to match your event’s theme. Apart from coffee mugs, we do have soup mugs, cups and saucers, coin boxes, plates and bowls which are made from ceramic. We have also a collection of glasses like single and double walled mugs for coffee and juices and cute little shot glasses 

You can design your mugs using design tools like Adobe Illustrator or Photoshop. Jpeg files need to have a resolution of 300dpi for better print result. You can send us your by email – sales@mymug.com.my or WhatsApp – +6012 6759622

You can choose your favourite mug from our website or catalogue and you can get an immedite quote if you register in our website – https://mymug.com.my/my-account/ or you can WhatsApp your requirements with your design and you will received a quote within 30 minutes. If you are agreeable with our quotation, we will give you a mock-up based on your design and mug.

With your approval of the mock-up we will  produce a pre-production sample for you to check your actual design on the mug within 3 working days. Without any changes to the artwork, the mass production will take 7 working days.

Free delivery within Klang Valley for orders above RM2,000. For outstation customers, we will deliver to your designated transport/ courier partners within Klang Valley.

Orders of less than RM2,000 can collect your goods from our Kepong Office.

We stand by the quality of our products. Should the production items you received differ from your approved pre-production sample, we shall either, replace, repair or refund the affected items.

All our mugs come with batik gift box but if you have special gift boxes, you can send us your gift wrappers or gift boxesand we are able to assist to gift wrap with additional cost.

   – Information on any additional services like gift wrapping or adding personalized messages to orders.

Payment is 40% deposit before pre-production sampling.

Balance payment has to be paid before delivery.

We accept bank transfers only.

We do have discounts for certain mugs which are good quality but low stock level and we do not intend to produce new ones.

Taking good care of ceramic mugs and plates can help keep them looking great for years to come. Here are some tips:

  1. Hand Wash When Possible: While many ceramic items are dishwasher safe, hand washing with mild detergent and warm water can be gentler on the glaze and decorations.
  2. Avoid Abrasive Cleaners: Use soft sponges or cloths to clean ceramic items. Avoid using steel wool or other abrasive materials that can scratch the surface.
  3. Handle with Care: Ceramic items can chip or crack if dropped or subjected to sudden temperature changes. Avoid stacking heavy items on top of them and handle them gently.
  4. Do Not Soak: Avoid soaking ceramic dishes for long periods, as water can sometimes seep into any cracks or imperfections, weakening the item over time.
  5. Microwave and Oven Use: Check if your ceramic mugs and plates are microwave or oven safe before use. Sudden temperature changes, like moving directly from the fridge to the oven, can cause thermal shock and cracking.
  6. Store Properly: Store plates and mugs separately to avoid scratching. Use plate separators or cloth in between stacked items.
  7. Remove Stains with Baking Soda: For stubborn stains, make a paste using baking soda and water, gently scrub, and rinse thoroughly.

Our ceramic mugs are made from porcelain, stoneware or synthetic bone china. Enamel mugs are made from stainless steel.

    Although our mugs are dishwasher and microwave safe except those printed with shinning gold which contained gold dust, its advisable to use handwashing with mild detergents.

Yes. You can order mugs for your event. You will receive your mugs punctually for your event.

   In the unfortunate event that you have to cancel your order, we will charge you for what we have processed until the time we received your written cancellation message. All charges will be submitted to you with proof of processing.

If your order is less than 200pcs, we can deliver in 48 hours using our heatpress or sublimation mugs

Ceramic and glass mugs are made from clay and sand. They are reusable and more sustainable than disposable cups which can only use once.

All damaged items will have to be reported with clear pictures indicating the damages. We will assess if the damages are after delivery damages or manufacturing defects. We are not responsible for damages after we have delivered to our customers whereas if the defects are due to our manufacturing defect, we shall either replace, repair or refund the items at the cost we have quoted.

We do have a physical office at No. 27, Jalan 12/32b, Tsi Business & Industrial Park, Kepong 52100 Wilayah Persekutuan Kuala Lumpur, Malaysia

You can get in touch with us by email – sales@mymug.com.my or WhatsApp – +6012 6759622

Yes. We will send you a Google review hyperlink for you to review our products and sales service.